1. Introduction

Welcome to ABN Cleaning Services Ltd. By accessing our website (https://abnclean.ca) and booking our services, you agree to be bound by the following Terms & Conditions. Please read them carefully.

2. Services Provided

ABN Cleaning Services Ltd offers residential, commercial, and specialized cleaning services. Service details, pricing, and availability may vary based on location, property size, and specific client requirements.

3. Quotes & Pricing

  • All quotes are based on the information provided by the client.
  • Final pricing may change if the condition of the property differs from what was described.
  • Additional charges may apply for extra services, excessive dirt, or extended cleaning time.

4. Bookings & Appointments

  • Appointments must be scheduled in advance.
  • We will make every effort to arrive at the scheduled time; however, delays may occur due to traffic or unforeseen circumstances.
  • Access to the property must be provided at the scheduled time.

5. Payments

  • Full payment is required at least 24 hours prior to the scheduled service.
  • Bookings are not confirmed until payment is received.
  • Failure to complete payment within this timeframe may result in cancellation of the appointment.
  • We accept various payment methods (you can specify your methods here).

6. Cancellations & Rescheduling

  • We require at least 48 hours’ notice for cancellations or rescheduling.
  • Cancellations made with less than 24 hours’ notice may result in a fee or forfeiture of payment.
  • No-shows or failure to provide access to the property at the scheduled time may result in the full service charge being retained.

7. Client Responsibilities

To ensure efficient service, clients agree to:

  • Provide access to the property at the scheduled time
  • Secure pets or inform us in advance
  • Inform us of any delicate items, special surfaces, or hazards
  • Ensure utilities (water, electricity) are available

8. Satisfaction Guarantee

We strive to provide high-quality cleaning services. If you are not satisfied, please contact us within 24 hours of your service, and we will address the issue.

9. Liability

  • While we take care in handling your property, ABN Cleaning Services Ltd is not responsible for:
    • Pre-existing damage
    • Normal wear and tear
    • Items not disclosed as fragile or valuable
  • Any claims must be reported within 24 hours of service.

10. Harassment & Safe Work Environment Policy

ABN Cleaning Services Ltd is committed to maintaining a safe, respectful, and professional work environment for our staff.

  • Any form of harassment, discrimination, inappropriate behavior, or abuse toward our team members will not be tolerated.
  • This includes, but is not limited to: verbal abuse, physical intimidation, sexual harassment, or unsafe working conditions.
  • If such behavior occurs, we reserve the right to immediately terminate the service without refund.
  • In serious cases, incidents may be reported to the appropriate authorities.

11. Health & Safety

We reserve the right to refuse or stop service if the environment is deemed unsafe, hazardous, or unsanitary beyond normal cleaning conditions.

12. Use of Website

By using our website, you agree not to:

  • Use it for unlawful purposes
  • Attempt to gain unauthorized access to our systems
  • Disrupt or interfere with website functionality

13. Privacy

Your use of our website is also governed by our Privacy Policy. We are committed to protecting your personal information.

14. Changes to Terms

ABN Cleaning Services Ltd reserves the right to update these Terms & Conditions at any time. Changes will be posted on this page.

15. Contact Information

If you have any questions regarding these Terms & Conditions, please contact:
ABN Cleaning Services
Website: https://abnclean.ca

Important Acknowledgment

By booking our services, you confirm that you have read, understood, and agreed to these Terms & Conditions, including the payment and cancellation policies.